Tuesday, May 29, 2012

What is an IBI Site Code?

A reader recently asked, "What is this Site Code that Information Builders wants?"

When you purchase software from Information Builders, they will assign you a four digit customer number. Of course, IBI sold software to over 9,999 companies so they started using alphanumeric characters in that code. For example, you might get assigned something like 99AB.

In addition to your customer number, the IBI site code has a two-digit software license code. The four digit customer number is separated from the two-digit license code with a period. So if you own the FOCUS 4GL, the WebFOCUS enterprise BI product, and the iWay integration software, you might have three site codes like 99AB.01, 99AB.02, and 99AB.03.

If you make licensing changes (e.g., changing from lease to direct purchase), IBI might sunset your original site code (like 99AB.03) and give you something new (like 99AB.13). It is also not impossible to get a completely different customer code.

Using a site code, you can log into IBI's TechSupport site and download software updates. If you do not have a TechSupport account, all you need to activate one is your site code and the name of your company as described on the software license. Go to this link to setup a new user account.

Legend has it that since the start of the company IBI has been keeping these numbers in a 1970s ledger book. Personally, I picture the scene from the Mission Impossible movie where the US Embassy has a highly secure room for storing the NOC list, but perhaps IBI is not that fancy.

If you have any other questions, just let me know. 

1 comment:

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About Me

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I am a project-based software consultant, specializing in automating transitions from legacy reporting applications into modern BI/Analytics to leverage Social, Cloud, Mobile, Big Data, Visualizations, and Predictive Analytics using Information Builders' WebFOCUS. Based on scores of successful engagements, I have assembled proven Best Practice methodologies, software tools, and templates.

I have been blessed to work with innovators from firms such as: Ford, FedEx, Procter & Gamble, Nationwide, The Wendy's Company, The Kroger Co., JPMorgan Chase, MasterCard, Bank of America Merrill Lynch, Siemens, American Express, and others.

I was educated at Valparaiso University and the University of Cincinnati, where I graduated summa cum laude. In 1990, I joined Information Builders and for over a dozen years served in regional pre- and post-sales technical leadership roles. Also, for several years I led the US technical services teams within Cincom Systems' ERP software product group and the Midwest custom software services arm of Xerox.

Since 2007, I have provided enterprise BI services such as: strategic advice; architecture, design, and software application development of intelligence systems (interactive dashboards and mobile); data warehousing; and automated modernization of legacy reporting. My experience with BI products include WebFOCUS (vendor certified expert), R, SAP Business Objects (WebI, Crystal Reports), Tableau, and others.