If you have not yet done that, go to the New Users page and click on their “Sign Up!” button at the top left corner. To validate yourself as a customer, you need to enter your IB site code (an assigned value like xxxx.01). Fill out the rest of the form and give yourself a unique userid --you are ready to go!
Once logged in, check out the “Publications” link at the top middle of the screen. Two important options on that menu are “Search for Documentation” and “Search for Topics”. From the documentation option, you can find all of the WebFOCUS manuals in PDF format, available for free downloading. It you prefer, you can purchase hardcopy versions. If you do not know what manual you need, you can use the “Search for Topics” screen to do keyword searches for the right material.
While at the TechSupport site, you may also want to look over some of the other material, such as IB’s education offerings or information on how other clients are using WebFOCUS (be sure to read In the News on a regular basis, as well).
It is important to update your Site Profile so that IB has details on your WebFOCUS architecture. The IB Help Desk can then review this information when researching any open cases that you submit, which will hopefully speed up the process.
If you have any questions, just let me know.