Monday, September 15, 2008

Online TechSupport

As a WebFOCUS customer, you have the entire Information Builders library at your fingertips for free. You need only register on their TechSupport website.

If you have not yet done that, go to the New Users page and click on their “Sign Up!” button at the top left corner. To validate yourself as a customer, you need to enter your IB site code (an assigned value like xxxx.01). Fill out the rest of the form and give yourself a unique userid --you are ready to go!

Once logged in, check out the “Publications” link at the top middle of the screen. Two important options on that menu are “Search for Documentation” and “Search for Topics”. From the documentation option, you can find all of the WebFOCUS manuals in PDF format, available for free downloading. It you prefer, you can purchase hardcopy versions. If you do not know what manual you need, you can use the “Search for Topics” screen to do keyword searches for the right material.

While at the TechSupport site, you may also want to look over some of the other material, such as IB’s education offerings or information on how other clients are using WebFOCUS (be sure to read In the News on a regular basis, as well).

It is important to update your Site Profile so that IB has details on your WebFOCUS architecture. The IB Help Desk can then review this information when researching any open cases that you submit, which will hopefully speed up the process.

If you have any questions, just let me know.

1 comment:

Krsitconsulting said...

nice post.
this information is interesting and valuable.
thanks for sharing this information with us.
IT Support

About Me

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I am a project-based consultant, helping data-intensive firms use agile methods and automation tools to replace legacy reporting and bring in modern BI/Analytics to leverage Social, Cloud, Mobile, Big Data, Visualizations, and Predictive Analytics. For several world-class vendors, I led services teams specializing in providing software implementation and custom application development. Based on scores of successful engagements, I have assembled proven methodologies and automated software tools.

During twenty years of technical consulting, I have been blessed to work with smart people from some of the world's most respected organizations, including: FedEx, Procter & Gamble, Nationwide, The Wendy's Company, The Kroger Co., JPMorgan Chase, MasterCard, Bank of America Merrill Lynch, Siemens, American Express, and others.

I was educated at Valparaiso University and the University of Cincinnati, graduating summa cum laude. In 1990, I joined Information Builders, the vendor of WebFOCUS BI and iWay enterprise integration products, and for over a dozen years served in branch leadership roles. For several years, I also led technical teams within Cincom Systems' ERP software product group and the custom software services arm of Xerox.

Since 2007, I have provided enterprise BI services such as: strategic advice; architecture, design, and software application development of intelligence systems (interactive dashboards and mobile); data warehousing; and automated modernization of legacy reporting.